Refund policy

Damaged or incorrect items

Please check your order as soon as it arrives. If anything is damaged, missing, or not what you ordered, email digitechworldglobal@gmail.com within 24 hours of delivery with your order number and a photo or short video showing the problem. We will arrange a replacement at no cost to you.

We recommend filming a short video as you unpack the parcel. It is the quickest way for us to confirm a claim and send a replacement without further questions.

Faulty lights

If a light is faulty on arrival, or stops working within 7 days of delivery, we will replace it free of charge. Email us with your order number and a photo or short video showing the fault.

A solar light that runs for a short time in winter, in cloudy weather, or when placed in shade is behaving normally and is not considered faulty. Please give the light a full day in direct sunlight before reporting a problem.

Returns within 7 days

You may return an order within 7 days of delivery provided the items are unused and in their original packaging, complete with all parts.

Email us first with your order number and a short description. We will confirm the return address before you send anything back. Items sent back without contacting us first cannot be processed.

What is not covered

  • Damage caused by dropping, mishandling or incorrect assembly
  • Damage caused by submerging the light in water
  • Normal reduction in battery performance over an extended period of use
  • Items returned incomplete, used, or without their original packaging
  • Damage or faults reported more than 7 days after delivery

Return postage

If the return is because the item is faulty, damaged or incorrect, we cover the cost of return delivery. If you are returning an item because you changed your mind, the cost of return delivery is yours.

Refunds

Once we receive and inspect a returned item, we will confirm the outcome by email. Approved refunds are issued by bank transfer or easypaisa/JazzCash to the account you nominate, normally within 7 working days of the item reaching us.

Cancelling an order

You may cancel free of charge at any time before your parcel is dispatched. Email us as soon as possible with your order number.

Questions

Email digitechworldglobal@gmail.com and we will respond within one working day.